Terms & Conditions:


The RosesbyDesign website is owned and operated by Roses By Design Ltd. By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing a purchase, you agree to be bound by these Terms and Conditions. RosesbyDesign may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Three Day Claim Policy:

As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please contact us via email to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation.

On average, the flowers should last between 5 and 7 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, RosesbyDesign will review each claim and in most cases be happy to resend new flowers. To assist us in quality control, it is our policy to either collect the original flowers upon delivery of your resend, or ask the recipent to take a digital image and email it to us with their claim. Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of, thereby making them unavailable for our florists to assess the cause of the problem. Fresh rose petals have a short shelf life are are meant to be used for 1 day events only. To maximise there life they should be kept chilled until use.

Any claims should be made in writing and emailed to us a orders@rosesbydesign.com

Fraud:

Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. RosesByDesign does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.

VAT: (Value Added Tax)

Our products and services attract a Value Added Tax (VAT) of 17.5%. All prices advertised are inclusive of all taxes applicable to the respective countries that the product is being delivered in. This is a broad based tax on consumption, which applies to the supply of most goods and services.

Currency:

All prices on rosesbydesign.com and rosesbydesign.co.uk are listed in UK pounds (£).

Alcohol:

All alcoholic products offered for sale by RosesByDesign are NOT available to persons under the age of 18 years.

Substitutions:

Substitutions may be necessary to ensure your roses or extra gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers:

All floral products ordered will be delivered as stated, your chosen colours shown online will be used if at all possible. For roses and petals we will make every attempt to match the colour type chosen, but may substitute with another colour if it is unavailable.

Packaging:

All packaging displayed in online images may be different to that supplied, we make every attempt to match the featured packaging with the one your roses will be delivered in. The prime purpose of the packaging is to deliver the products safely without damage.

Extra Gifts:

The products in the extra gift section may be substituted with another extra gift of equal or greater value and of similar theme and category.

Cancellation of Orders:

Should you need to cancel your order, money will be refunded less a £15 administrative fee, ONLY IF notice is received by RosesbyDesign 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

Links to Other Websites:

This site provides links to other related sites. RosesByDesign is not responsible for the privacy practices or the content of such web sites. RosesByDesign does not warrant the security of any information supplied to RosesByDesign through its website. Further, RosesByDesign does not warrant that any information supplied cannot be accessed by third parties outside of RosesByDesign.

Information Accessibility:

RosesByDesign endeavours to make information available through its web site accessible to all users. If you are having difficulty accessing or reading information, please use the contact us and we will attempt to arrange the information in another form for you.

Customer Service:
Hours of operation: 10am to 6pm Monday – Friday (GMT)

Embossing Order Times
Orders between 300 and 1,000 roses require a minimum of 4 business days, orders over 1,000 require 5 business days.

Standard Messages:
A message that has already been created and is listed on the “Standard Message List"
No additional order time required.
Orders with ‘Standard Messages’ will be dispatched the next day.

For large orders see Order Times above.


Design Your Own Message:
A message that is unique to your order and is not included in the “Standard Message List”, for example, “Happy Birthday Sarah”, See above.
Messages can be 25 characters in length or less, including spaces and punctuation.
Maximum of 4 lines of text.
Orders with ‘Design your own Messages’ will be dispatched the next day.

For large orders see Order Times above.

Logos and Images:

The embossing area on the rose is 2.5cm x 2.5cm. If you have an elongated or rectangular logo, modification may be required. (Please plan accordingly, we suggest you print out your artwork in a 2.5cm x 2.5cm square to determine if it will look pleasing to your eye). All logos need to be emailed to images@rosesbydesign.com

Customers approval is required if:

Orders with ‘Logos and Images’ will be dispatched the next day, once approval is confirmed.

Pictures:

All pictures need to be emailed to images@rosesbydesign.com

Orders:

Only orders with products that are currently available will be accepted.

Standard Product rules:

Rose Colours:

Standard Rose colours are as follows:

Any other colour of rose is a special rose colour.

Embossment Colours:
Standard embossing ink colour is black

Silk Roses:
Silk roses come in the following colours:

We can emboss a silk rose on both sides.

Silks can be ordered in any quantity. For large silk orders please call for availability and order times. Special silk rose colours are available but require extra time, please check with our sales team. Standard embossing ink colour is black

Fresh Petals:
All orders require 5 days notice before delivery. All rose colours and embossing colour rules apply.

Payment:
Payment must be received before all products will be dispatched. Acceptable forms of payment are as follows:

Once your online order has been submitted you have 5 working days to send your payment via cheque, if this is the option you choose. A further 3 working days is required to process the cheque.
Cheques by post should be made payable to Roses By Design, and posted to the address below:

1. Next Day Special Delivery - Free
All our fresh flower orders sent by next day delivery are guaranteed to arrive next working day, usually before 1pm from Tuesday through to Saturday.

Further Information

If you would like to make an enquiry regarding delivery charges or areas covered within our delivery network, please call one of our friendly sales team on 0208 254 9708 or contact us via email orders@rosesbydesign.com

Acknowledgements:

All orders are acknowledged via email. Please read carefully and contact RosesbyDesign immediately with corrections. Orders will be processed and billed as per information in our order acknowledgement email. Any changes made to an order after receipt must be confirmed in writing.

Important Flower Delivery Information:

Applies to all merchandise - Please bear in mind that flowers are perishable items. Make sure you select a delivery address where the flowers can be cared for on arrival. If your recipient is not at home at the time of delivery, the flowers will either be left at their door or reception, with a neighbour or returned to us. In case of any delivery problems, we will contact the sender by phone or email, please ensure that you provide us with a valid contact telephone number and email address. We will never give, lease or sell your personal information.

To help us deliver the flowers first-time, please leave any additional delivery instructions at the time of ordering. We strongly recommend that the flowers are put in a vase immediately upon arrival and that the recipient follow the flower care instructions enclosed with the flowers.

Authorization and Indemnification:
By placing an order with ROSESBYDESIGN, you represent and warrant that you have the authority to order, purchase and distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified in your order. You also agree to indemnify, defend and hold harmless ROSESBYDESIGN, its parent, subsidiaries and its affiliates and representatives, from and against all claims, liabilities and expenses (including legal fees) arising out of or related to and actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.

Blackout Dates:
Rose prices vary throughout the year. Usually RosesByDesign does not pass along the difference in prices, however, for orders delivered during the Valentines Day holiday period (Feb 1st to Feb 14th) and the week before Mothers Day (2nd week in May), RosesByDesign must pass along the increase from the growers. This is usually a 25% to 50% increase. Call for pricing during these periods.